{"id":11923,"date":"2021-01-14T00:00:00","date_gmt":"2021-01-14T05:00:00","guid":{"rendered":"https:\/\/lei.flywheelsites.com\/the-lean-post\/articles\/lets-celebrate-work\/"},"modified":"2022-10-21T16:35:10","modified_gmt":"2022-10-21T20:35:10","slug":"lets-celebrate-work","status":"publish","type":"post","link":"https:\/\/www.lean.org\/the-lean-post\/articles\/lets-celebrate-work\/","title":{"rendered":"Let’s Celebrate Work"},"content":{"rendered":"\n

We need to think about redefining work<\/a>. Until we — anyone who wishes to bring about organizational change — redefine our business’ actual value<\/a>-creating work, we haven\u2019t made any meaningful changes. You may be able to create wealth through a variety of business models or ways of thinking. But if you want to create real value and jobs that value people, you must think hard about how your people are working every day. That\u2019s because the essence of lean thinking is about the work. Lean thinking and practice means working on the work<\/em>: the value-creating work that occurs on the frontlines of your enterprise.<\/p>\n\n\n\n

…if you want me and each person in your organization to fully commit, we need to be aligned on purpose and aligned on why we are here, on what we are trying to accomplish. <\/span><\/em><\/p><\/blockquote>\n\n\n\n

If you want me as your employee to give you my heart and soul, then consider whether the work is menial or meaningful. Will I do that if the relationship we have is one of a mere monetary transaction? There\u2019s nothing morally wrong with a purely transactional relationship if that\u2019s our mutual agreement. But if you want me and each person in your organization to fully commit, we need to be aligned on purpose and aligned on why we are here, on what we are trying to accomplish. Then, I can focus — applying all my humanity — on the work in front of me, the work at hand.<\/p>\n\n\n\n

I am outraged at the comments I hear so prevalently nowadays: \u201cWe know how to do the work. We just need to change our culture.\u201d Or, \u201cWe know the lean tools, we want the lean culture.\u201d Or any assumption that people can become engaged in continuous improvement as a training exercise. This way of thinking is all-too-often paired with vague claims that \u201cOh, we engage our people. People are the most important part of the process<\/a>. We just turn them loose, and they take ownership of their own work.\u201d<\/p>\n\n\n\n

Really? Your people decided that the coffee shop is located above the subway station and needs to open every day at 5:00 a.m.? They decided to be the only trauma center within 200 miles? They chose to construct the new building in a swamp? They determined that their worth is $20 per hour?<\/p>\n\n\n\n

…let\u2019s not fool ourselves and each other with talk of ‘meaningful\u00a0work.’ Of ‘our people are our most valuable resource.’ Of ‘respect for people.’ \u00a0We cannot have this conversation without a deep respect for both the people and the\u00a0work\u00a0itself.<\/span><\/em><\/p><\/blockquote>\n\n\n\n

Each person comes to work every day and does a job. In an office, on an assembly line. In the C-suite, at the reception desk. Out on a construction site, in a cube farm. Doing heart surgery, brewing coffee. Lean thinking asks: What IS the work? And what is care and feeding<\/em> of that work? Who does that care and feeding? How? So let\u2019s not fool ourselves and each other with talk of \u201cmeaningful work.\u201d Of \u201cour people are our most valuable resource.\u201d Of \u201crespect for people.\u201d  We cannot have this conversation without a deep respect for both the people and the work itself.<\/p>\n\n\n\n

Is your work menial or meaningful? How about both? It\u2019s okay for meaningful work to appear menial. Most of most workdays consist of exactly that, no matter how glamorous it may look from the outside. Talk to a surgeon at the end of her long day in the operating room. Is it good work<\/em>?<\/p>\n\n\n\n

Unfortunately, many purported advocates of meaningful work are the quickest to demean labor, such as working on the assembly line. Note the underlying assumption of the common observation, \u201cThat job is like working on an assembly line.\u201d<\/p>\n\n\n\n

If the assembly line is demeaning, then let\u2019s get rid of it. You, then, Ms. Consumer, can pick up the price tag and pay the penalty of poor quality that will come from people trying to hand-build — which is mainly, you know, a process<\/a> full of rework in the name of craftsmanship: \u201cLet me shave off just a little more here, oh, too much, now I\u2019ll have to shave off some more over here.\u201d<\/p>\n\n\n\n

I\u2019m not saying craftsmanship isn\u2019t real. I\u2019m saying that if it is real and a good thing, then let\u2019s elevate all work to that level and give it the respect it deserves. <\/p>\n\n\n\n

Making things is, in its essential nature, a meaningful thing. It is among the most meaningful of the many ways we humans can choose to fill our time.<\/span><\/em><\/p><\/blockquote>\n\n\n\n

Making things is, in its essential nature, a meaningful thing. It is among the most meaningful of the many ways we humans can choose to fill our time. Factory work — whether a job shop or an assembly line, carving picture frames, or fabricating steering brackets — is a way to organize ourselves to make things. It is immensely rewarding, meaningful work. Or it can be if we choose.<\/p>\n\n\n\n

So, let\u2019s make it so. Let\u2019s elevate the work. Celebrate it. And, with that, let\u2019s treat it — the work — with the deep respect it deserves. That applies to the “lowly” receptionist. Or the more respected surgeon. Or a street sweeper.<\/p>\n\n\n\n

Lean thinking is about, more than anything else, rethinking, reimagining what\u00a0work\u00a0can be. <\/span><\/em><\/p><\/blockquote>\n\n\n\n

Lean thinking is about, more than anything else, rethinking, reimagining what work can be. To do so, we have to start with the purpose of the work. We ask, \u201cWhy are we doing this. What problem are we trying to solve?\u201d You, as the owner or CEO, have a problem you are trying to solve, which has brought you to this position of gathering together dozens or thousands of individuals on a daily basis to do this work, to create this value together.<\/p>\n\n\n\n

I recently had the dispiriting experience of walking the gemba<\/a> with a young entrepreneur, a Lean Startup<\/a> aficionado, who explained to me how his system design was perfect. His only problem was that he couldn\u2019t get good workers who would operate it properly. I couldn\u2019t believe my ears. Pressing him, he emphasized, \u201cNo, we just can\u2019t get good workers around here.\u201d<\/p>\n\n\n\n

It was a picking operation<\/a>. Many items were out of place because the pickers would sometimes mistakenly pick the wrong part, then set it back in an incorrect location.<\/p>\n\n\n\n

We walked and talked, and I left his gemba with a profound sense of personal failure that I could not find the words to show him an alternative way to think about his situation. He actually thought he had the perfect business system, one he was confident would soon (and probably will) bring him great wealth (despite, by the way, the horrible customer service); his problem was bad workers.<\/p>\n\n\n\n

Build your business\u00a0from\u00a0the\u00a0work. Define the\u00a0work\u00a0based on the\u00a0value\u00a0you will provide the customer, on the\u00a0work\u00a0to be done to solve the customer\u2019s problem.<\/em><\/span><\/p><\/blockquote>\n\n\n\n

Contrast that with this. Build your business from<\/em> the work. Define the work based on the value you will provide the customer, on the work to be done to solve the customer\u2019s problem. Build the work (the business) from there so that whoever (I intentionally avoid here the word that makes so many uncomfortable: \u201cthe worker\u201d) is doing the work can do it perfectly every time. When a customer asks for his favorite beverage, the barista knows how to do the work to provide it.  And when the inevitable problem arises — \u201cOh, more customers than we\u2019ve ever had at this time of day!\u201d — he\/she knows what to do and how to do it:<\/p>\n\n\n\n

  1. Observe that there is a problem.<\/li>
  2. Devise a quick response to make the immediate situation better.<\/li>
  3. Come up with some ideas for making the situation better next time.<\/li>
  4. Try those ideas and judge how well they worked.  <\/li><\/ol>\n\n\n\n

    And, here\u2019s the kicker, the real reward: he\/she knows that while that particular problem will not occur again, he\/she is completely comfortable knowing that another problem, a different problem, absolutely will<\/em> occur — probably very soon — and can say, \u201cIt\u2019s okay, I will deal with each situation as it arises, as a new challenge to keep making things better and better.\u201d<\/p>\n\n\n\n

    And here\u2019s an even bigger kicker: rather than wait on the next problem, he\/she will create it! By learning to see \u201cproblems\u201d merely as \u201cgaps\u201d between the way things are now versus the way they should or could be, we can start to see every situation as a problem waiting to be solved. For example, when the barista fine-tunes the size of batches of brewed coffee, or does away with batches entirely by going to a pour-over method for each cup, or challenges the team to respond even more quickly when lines begin to form during peak times of the day. Problems no longer reside in the realm of things that happen to us; they are improvements-in-waiting, gaps we can tackle as part and parcel of doing our regular work.<\/p>\n\n\n\n

    Back to that street sweeper, consider this by Martin Luther King:<\/p>\n\n\n\n

    If a man is called to be a street sweeper, he should sweep streets even as a Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, \u201cHere lived a great street sweeper who did his job well.\u201d<\/em><\/p>\n\n\n\n

    So, this ideal — \u201cLet\u2019s make work<\/a> meaningful\u201d — isn\u2019t new. What is new are the means to make work meaningful through lean thinking.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Is your work meaningful or menial? LEI Senior Advisor John Shook challenges us to aim to make all work meaningful by building our businesses based on the work itself and prioritizing the means over the ends.<\/p>\n","protected":false},"author":1,"featured_media":11924,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"8733,4724,13235,15221,3409,6482","_relevanssi_noindex_reason":"","footnotes":""},"categories":[31],"tags":[],"acf":[],"yoast_head":"\nLet's Celebrate Work - Lean Enterprise Institute<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lean.org\/the-lean-post\/articles\/lets-celebrate-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Let's Celebrate Work - Lean Enterprise Institute\" \/>\n<meta property=\"og:description\" content=\"Is your work meaningful or menial? 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