{"id":14801,"date":"2021-10-21T11:36:46","date_gmt":"2021-10-21T15:36:46","guid":{"rendered":"https:\/\/www.lean.org\/?post_type=events&#038;p=14801"},"modified":"2024-06-27T13:42:22","modified_gmt":"2024-06-27T17:42:22","slug":"developing-structured-problem-solving-and-leadership-skills-using-a3-thinking-managing-to-learn-remotely","status":"publish","type":"events","link":"https:\/\/www.lean.org\/events-training\/events\/developing-structured-problem-solving-and-leadership-skills-using-a3-thinking-managing-to-learn-remotely\/","title":{"rendered":"Managing to Learn"},"content":{"rendered":"\n\n<section class=\"tabs\">\n                    <div class=\"tabbed-container\">\n            <nav class=\"tabbed-navigation\" role=\"navigation\">\n                <ul>\n                                    \n                    \n                    <li title=\"Overview\" class=\" active\" data-tab=\"overview\">Overview<\/li>\n                                    \n                    \n                    <li title=\"Agenda\" class=\"\" data-tab=\"agenda\">Agenda<\/li>\n                                    \n                    \n                    <li title=\"Instructors\" class=\"\" data-tab=\"speakers\">Instructors<\/li>\n                                    \n                    \n                    <li title=\"Hotel &#038; Logistics\" class=\"\" data-tab=\"hotel-logistics\">Hotel &#038; Logistics<\/li>\n                                <\/ul>\n            <\/nav>\n        <\/div>\n        \n        <div class=\"tabbed-wrapper with_related\">\n            <div class=\"share-wrapper vertical\">\n\t\t\t    <div class=\"shared-counts-wrap shortcode style-icon\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.lean.org\/training-consulting-for-organizations\/customer-service-training\/&#038;display=popup&#038;ref=plugin&#038;src=share_button\" title=\"Share on Facebook\"  target=\"_blank\"  rel=\"nofollow noopener noreferrer\"  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38.857t-38.857 16h-548.571q-22.857 0-38.857-16t-16-38.857v-91.429h-128q-7.429 0-12.857-5.429t-5.429-12.857v-237.714q0-45.143 32.286-77.429t77.429-32.286h36.571v-310.857q0-22.857 16-38.857t38.857-16h384q22.857 0 50.286 11.429t43.429 27.429l86.857 86.857q16 16 27.429 43.429t11.429 50.286v146.286h36.571q45.143 0 77.429 32.286t32.286 77.429z\"><\/path><\/svg><\/span><span class=\"shared-counts-label\">Print<\/span><\/span><\/a><a href=\"#comments\" target=\"_self\"  class=\"shared-counts-button comments shared-counts-no-count\" data-postid=\"22917\" data-social-target=\"https:\/\/www.lean.org\/training-consulting-for-organizations\/customer-service-training\/\"><span class=\"shared-counts-icon-label\"><span class=\"shared-counts-icon\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\"><path class=\"st0\" d=\"M15.3,0H0.7C0.3,0,0,0.4,0,0.8v10.3C0,11.6,0.3,12,0.7,12H7l4.1,4l0-4h4.1c0.4,0,0.7-0.4,0.7-0.8V0.8 C16,0.4,15.7,0,15.3,0z\"\/><\/svg><\/span><span class=\"shared-counts-label\">Comment<\/span><\/span><\/a><\/div>\t\t    <\/div>\n                                            <div data-content=\"overview\"  class=\"tab-content  active\">\n                    <div class=\"full-width\"><header class=\"section__headings section__headings___06bee\">\n<h2 class=\"section__heading\">Today&#8217;s unprecedented challenges require superior problem-solving skills not only from you as a leader but everyone you manage.<\/h2>\n<\/header>\n<article class=\"section__content section__content___06bee\"><\/article>\n<p class=\"p1\"><span class=\"s1\">We\u2019ve taken the\u202funmatched\u202fA3 problem-solving process described in\u202f<i>Managing to Learn<\/i>, the\u202faward-winning,\u202fbest-selling workbook by management expert\u202fand former CEO\u202fJohn Shook, and put it online with live instruction.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This comprehensive training will teach you how to use the potent A3 methodology, based on the proven scientific method of plan-do-check-act (PDCA), to address an important business problem within your organization.<\/span><\/p>\n<p class=\"p1\"><strong><span class=\"s1\">Learning Objectives<\/span><\/strong><\/p>\n<p class=\"p1\"><span class=\"s1\">What makes the A3 problem-solving approach so powerful is that it is a complete process \u2014 a way of thinking, leading, communicating, learning, getting things done, and developing an entire organization of problem solvers.<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Select, define, clarify and investigate a real problem from work.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Clarify problem situations and define problems as gaps in performance.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Visualize work processes and focus on the problems in work methods that are affecting performance.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Investigate and confirm underlying causes and analyze barriers to improvement<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Identify, evaluate, and lead in the selection of countermeasures.<\/span><\/li>\n<li class=\"li2\"><span class=\"s2\">Lead planning for implementation of countermeasures and follow-up to resolve problems in execution for organizational learning.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><strong><span class=\"s1\">Who Should Attend<\/span><\/strong><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s2\">Managers, supervisors or executives who want to develop the structured problem-solving, hypothesis-testing, and fact-based, decision-making skills of teams<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Continuous improvement or change management professionals involved in leading major change improvement initiatives<\/span><\/li>\n<li class=\"li2\"><span class=\"s4\">HR professionals who wish to develop a curriculum and teach introduce structured problem solving and fact-based decision-making skills within their organization<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><strong><span class=\"s1\">Group Discounts<\/span><\/strong><\/p>\n<p class=\"p2\">Register three or more students from your organization and save 12.5% off every registration. This discount will be automatically applied at checkout when you register your group.<\/p>\n<h2 class=\"p1\"><strong><span class=\"s1\">Cancellation Policy<\/span><\/strong><\/h2>\n<p><em><strong>Online<\/strong><\/em><\/p>\n<p class=\"p1\">You can cancel your registration for online\/live-streaming workshops two weeks before the course\u2019s start date for a full refund. A cancellation occurring within two weeks of the workshop dates will be subject to a $350 fee. Once you have attended a workshop session, you cannot cancel your registration. If you need to cancel, you can do so through your confirmation email from &#8216;The LEI Events Team&#8217; or email\u00a0<a class=\"c-link c-link--underline\" href=\"mailto:registrar@lean.org\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:registrar@lean.org\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\">registrar@lean.org.\u00a0<\/a><\/p>\n<p><em><strong>In-Person<\/strong><\/em><\/p>\n<p>You can cancel your registration for in-person workshops four weeks before the course start date for a full refund. A cancellation occurring within four weeks of the workshop dates will be subject to a $350 fee. Cancelling less than two weeks prior to workshop start is subject to no refund. To cancel, please call LEI at (617) 871-2900 or email <a href=\"mailto:registrar@lean.org\">registrar@lean.org.<\/a><\/p>\n<p><a href=\"https:\/\/info.lean.org\/en-us\/how-lean-leaders-lead\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15747 size-full aligncenter\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/11\/download-verble-pdf.jpg\" alt=\"Download ebook: How Lean Leaders Lead\" width=\"600\" height=\"300\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/11\/download-verble-pdf.jpg 600w, https:\/\/www.lean.org\/wp-content\/uploads\/2021\/11\/download-verble-pdf-300x150.jpg 300w, https:\/\/www.lean.org\/wp-content\/uploads\/2021\/11\/download-verble-pdf-150x75.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2021\/11\/download-verble-pdf-375x188.jpg 375w, https:\/\/www.lean.org\/wp-content\/uploads\/2021\/11\/download-verble-pdf-190x95.jpg 190w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<h2 class=\"section__heading\">Optional One-on-One Coaching Sessions for Online Course<\/h2>\n<p class=\"section__subheading\">Achieve an even deeper level of learning by taking personal coaching sessions with the class instructor.<\/p>\n<p>These optional, half-hour sessions happen at three critical points as you create an A3 in the workshop:<\/p>\n<ul>\n<li>completion of the problem situation\/current situation section;<\/li>\n<li>completion of the analysis section and whole left side;<\/li>\n<li>creation of recommended countermeasures and an implementation plan at the start of the right side.<\/li>\n<\/ul>\n<p>Personal coaching gives you individual &#8220;just-in-time&#8221; assistance on your challenges in a private, completely safe online space to share and ask questions.<\/p>\n<p><em>One-on-one coaching with the instructor will increase your professional skills and value to the company. And all three sessions are only $499.<\/em><\/p>\n<p><a href=\"https:\/\/elearning.lean.org\/enroll\/2210271?price_id=2975577\" target=\"_blank\" rel=\"noopener\"><strong>Buy One-on-One Coaching \u00bb<\/strong><\/a><\/p>\n<\/div>\n                \n\n\n                <\/div>\n\n                                            <div data-content=\"agenda\"  class=\"tab-content \">\n                    <h3>Schedule Overview &#8211; In-Person<\/h3>\n<p><strong>October 2-3, 2024 In-Person Course<\/strong><br \/>\n<strong>All sessions hosted 8:00 AM \u2013 4:00 PM ET and instructed by <a href=\"https:\/\/www.lean.org\/about-lei\/faculty\/eric-ethington\/\" target=\"_blank\" rel=\"noopener\">Eric Ethington<\/a><\/strong><\/p>\n<h3>Schedule Overview &#8211; Online<\/h3>\n<h4>The 7 sessions are hosted over 7 weeks with one to two hours of assignments in between. There are optional coaching sessions available for online courses for an additional $499 (email\u00a0<a class=\"c-link\" href=\"mailto:registrar@lean.org\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:registrar@lean.org\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\">registrar@lean.org<\/a>\u00a0to inquire).<\/h4>\n<div class=\"p-rich_text_section\"><b data-stringify-type=\"bold\">October 11 \u2013 November 22, 2024 Course<\/b><br \/>\n<b data-stringify-type=\"bold\">All sessions hosted 3:00 PM \u2013 5:00 PM ET and instructed by <\/b><b data-stringify-type=\"bold\"><a class=\"c-link\" href=\"https:\/\/www.lean.org\/about-lei\/faculty\/lavon-medlock\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https:\/\/www.lean.org\/about-lei\/faculty\/lavon-medlock\/\" data-sk=\"tooltip_parent\">Lavon Medlock<\/a><\/b><\/div>\n<ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Friday, October 11<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Friday, October 18<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Friday, October 25<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Friday, November 1<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Friday, November 8<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Friday, November 15<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Friday, November 22<\/li>\n<\/ul>\n<h3>What&#8217;s the difference between online and in-person?<\/h3>\n<div class=\"agenda\"><div class=\"lei-table\"><div class=\"row header\"><div class=\"cell\"><\/div><div class=\"cell\">Online<\/div><div class=\"cell\">In-Person<\/div><\/div><div class=\"row\"><div class=\"cell\"><b>Duration<\/b><\/div><div class=\"cell\">Seven sessions, each 2 hours<\/div><div class=\"cell\">Two focused days<\/div><\/div><div class=\"row\"><div class=\"cell\"><b>Interaction with Instructor<\/b><\/div><div class=\"cell\">Personalized one-on-one coaching sessions available for purchase<\/div><div class=\"cell\">Easy access to the instructor during class, breaks, lunch, and after class<\/div><\/div><div class=\"row\"><div class=\"cell\"><b>Tech Used<\/b><\/div><div class=\"cell\">Sessions on Zoom for convenient remote access<\/div><div class=\"cell\">No technology required<\/div><\/div><div class=\"row\"><div class=\"cell\"><b>Networking Opportunities<\/b><\/div><div class=\"cell\">Connect virtually with all attendees in class and during breakout sessions and in an online A3 community with present and past A3 learners<\/div><div class=\"cell\">Network and collaborate with participants from various organizations<\/div><\/div><div class=\"row\"><div class=\"cell\"><b>Discussion and Questions<\/b><\/div><div class=\"cell\">Engage in interactive discussions and Q&amp;A sessions via Zoom<\/div><div class=\"cell\">Enjoy free-flowing discussions and immediate feedback<\/div><\/div><div class=\"row\"><div class=\"cell\"><b>Session Content<\/b><\/div><div class=\"cell\">Seven comprehensive sessions spread out over seven weeks (see agenda below)<\/div><div class=\"cell\">Intensive two-day sessions covering the same comprehensive content (see agenda below)<\/div><\/div><\/div><div class=\"lei-table\"><div class=\"row header\"><div class=\"cell\">Topics Covered<\/div><div class=\"cell\"><\/div><\/div><div class=\"row\"><div class=\"cell\">Select a Problem<br> <\/div><div class=\"cell\">\u2022 Locate a problem in work content <br>\n\u2022 Grasp the problem\u2019s scope and impact <br>\n\u2022 Understand the PDCA cycle as part of the A3 story <\/div><\/div><div class=\"row\"><div class=\"cell\">Clarify the Problem <br><\/div><div class=\"cell\">\u2022 Go to see and hear about problem details first-hand <br>\n\u2022 Visualize and describe the workflow <br>\n\u2022 Find facts to confirm problem conditions <\/div><\/div><div class=\"row\"><div class=\"cell\">Define the Problem<br> <\/div><div class=\"cell\">\u2022 Describe what should be happening\/the target condition <br>\n\u2022 State the problem as a measurable gap to close <br>\n\u2022 Set a goal and target for the performance improvement<\/div><\/div><div class=\"row\"><div class=\"cell\">Identify Potential Causes <br><\/div><div class=\"cell\">\u2022 Understand cause and effect <br>\n\u2022 Identify and check direct cause(s) <br>\n\u2022 Prioritize to the most likely direct cause <\/div><\/div><div class=\"row\"><div class=\"cell\">Confirm True Causes <br><\/div><div class=\"cell\">\u2022 Confirm cause\/effect relationships <br>\n\u2022 Analyze to root cause <br>\n\u2022 Test logic of the 5-Why chain <\/div><\/div><div class=\"row\"><div class=\"cell\">Select and Evaluate Options <br><\/div><div class=\"cell\">\u2022 Engage with others to identify countermeasures <br>\n\u2022 Evaluate, rank, and propose countermeasures <\/div><\/div><div class=\"row\"><div class=\"cell\">Make a Plan<br> <\/div><div class=\"cell\">\u2022 Agree on actions to take, timing, and responsibilities <br>\n\u2022 Lead scheduled Plan versus Actual reviews \n<br>\n\u2022 Identify and resolve problems during execution where needed <\/div><\/div><\/div><\/div>\n                \n\n\n                <\/div>\n\n                                            <div data-content=\"speakers\"  class=\"tab-content \">\n                    \n                        <div class=\"speaker-wrap\">\n                            <div class=\"title-wrap\">\n                                                                    <div class=\"image-wrap\">\n                                        <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Eric-Ethington-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" alt=\"Eric Ethington portrait\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Eric-Ethington-150x150.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Eric-Ethington-32x32.jpg 32w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>                                    <\/div>\n                                                                <div class=\"name\">\n                                    <h2>Eric Ethington<\/h2>\n                                                                        <p class=\"title\">Senior Coach and Chief Engineer <br> Product and Process Development <br> Lean Enterprise Institute <br> <br> President, Lean Shift Consulting<\/p>\n                                                                    <\/div>\n                            <\/div>\n\n                            <p>Eric has distilled his passion for and knowledge of lean thinking and practice in product and process development, nurtured over 30 years of work experience, into The Power of Process: A Story of Innovative Lean Process Development (2022). Before founding Lean Shift Consulting and becoming a coach and program manager at LEI in 2016, he [&hellip;]<\/p>\n                                                        <a class=\"link-out\" href=\"https:\/\/www.lean.org\/about-lei\/faculty\/eric-ethington\/\">Read more about Eric Ethington<\/a>\n                                                    <\/div>\n\n\n                    \n                        <div class=\"speaker-wrap\">\n                            <div class=\"title-wrap\">\n                                                                    <div class=\"image-wrap\">\n                                        <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/08\/lavon-medlock-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" alt=\"Lavon Medlock\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/08\/lavon-medlock-150x150.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/08\/lavon-medlock-32x32.jpg 32w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>                                    <\/div>\n                                                                <div class=\"name\">\n                                    <h2>Lavon Medlock<\/h2>\n                                                                    <\/div>\n                            <\/div>\n\n                            <p>Lavon Medlock has spent over two decades enhancing leaders\u2019 skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction projects like a 90,000-square-foot patient tower, and enhanced operations across different sectors.\u00a0 With a [&hellip;]<\/p>\n                                                        <a class=\"link-out\" href=\"https:\/\/www.lean.org\/about-lei\/faculty\/lavon-medlock\/\">Read more about Lavon Medlock<\/a>\n                                                    <\/div>\n\n\n                    \n                        <div class=\"speaker-wrap\">\n                            <div class=\"title-wrap\">\n                                                                    <div class=\"image-wrap\">\n                                        <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Karen-Gaudet-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" alt=\"Karen Gaudet Headshot\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Karen-Gaudet-150x150.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Karen-Gaudet-32x32.jpg 32w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>                                    <\/div>\n                                                                <div class=\"name\">\n                                    <h2>Karen Gaudet<\/h2>\n                                                                        <p class=\"title\">Senior Coach, Lean Enterprise Institute<\/p>\n                                                                    <\/div>\n                            <\/div>\n\n                            <p>Karen has over 30 years of experience leading, training, and developing the capability of team members and executives in rapid-growth environments. Most recently, she\u2019s coached clients in various industries as they adopt lean thinking and practices. They include Microsoft (data center construction), Legal Seafood (hospitality); TriMark (distribution); Abiomed (medical research and device manufacturing), and the [&hellip;]<\/p>\n                                                        <a class=\"link-out\" href=\"https:\/\/www.lean.org\/about-lei\/senior-advisors-staff\/karen-gaudet\/\">Read more about Karen Gaudet<\/a>\n                                                    <\/div>\n\n\n                    \n                        <div class=\"speaker-wrap\">\n                            <div class=\"title-wrap\">\n                                                                    <div class=\"image-wrap\">\n                                        <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Mark-reich-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" alt=\"Mark Reich Headshot\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Mark-reich-150x150.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/bio_Mark-reich-32x32.jpg 32w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>                                    <\/div>\n                                                                <div class=\"name\">\n                                    <h2>Mark Reich<\/h2>\n                                                                        <p class=\"title\">Senior Coach and Chief Engineer, Strategy <br>Lean Enterprise Institute<\/p>\n                                                                    <\/div>\n                            <\/div>\n\n                            <p>During his extensive career, Mark has led lean transformations and coached executives in various companies and business sectors. Clients include GE Appliances and Ingersoll Rand (manufacturers); Michigan Medicine and Mt. Sinai (healthcare systems); Turner Construction; Kroger (retail); Legal Seafood (hospitality); and Microsoft (software).&nbsp;&nbsp; As LEI\u2019s chief engineer, strategy, Mark leads the development of new learning [&hellip;]<\/p>\n                                                        <a class=\"link-out\" href=\"https:\/\/www.lean.org\/about-lei\/senior-advisors-staff\/mark-reich\/\">Read more about Mark Reich<\/a>\n                                                    <\/div>\n\n\n                    \n                        <div class=\"speaker-wrap\">\n                            <div class=\"title-wrap\">\n                                                                    <div class=\"image-wrap\">\n                                        <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/david-verble-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" alt=\"David Verble\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/david-verble-150x150.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/david-verble-32x32.jpg 32w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>                                    <\/div>\n                                                                <div class=\"name\">\n                                    <h2>David Verble<\/h2>\n                                                                        <p class=\"title\">Lean Coach, Lean Enterprise Institute  <br>Partner, Lean Transformations Group<\/p>\n                                                                    <\/div>\n                            <\/div>\n\n                            <p>A performance improvement consultant and leadership coach since 2000, David has been an LEI faculty member for 17 years. Recognized as one of the first Toyota-trained managers to bring A3 thinking from Japan to the United States, he has conducted A3 problem-solving and leadership programs for 30 years. Overall, his work focuses on supporting clients [&hellip;]<\/p>\n                                                        <a class=\"link-out\" href=\"https:\/\/www.lean.org\/about-lei\/faculty\/david-verble\/\">Read more about David Verble<\/a>\n                                                    <\/div>\n\n\n                    \n                \n\n\n                <\/div>\n\n                                            <div data-content=\"hotel-logistics\"  class=\"tab-content \">\n                    <div class=\"full-width\"><p><strong>October 2-3, 2024 In-Person Course<\/strong><br \/>\n<strong>All sessions hosted 8:00 AM \u2013 4:00 PM ET and instructed by <a href=\"https:\/\/www.lean.org\/about-lei\/faculty\/eric-ethington\/\" target=\"_blank\" rel=\"noopener\">Eric Ethington<\/a><\/strong><\/p>\n<p><span data-contrast=\"none\"><strong>Location:<\/strong><br \/>\nOakland University<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:180,&quot;335559739&quot;:180}\"><br \/>\n<\/span><span data-contrast=\"none\">318 Meadow Brook Rd<br \/>\nRochester, MI 48309<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:180,&quot;335559739&quot;:180}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Suggested Nearby Hotels:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:180,&quot;335559739&quot;:180}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/www.hilton.com\/en\/book\/reservation\/rooms\/?ctyhocn=DETAUES&amp;amp;arrivalDate=2024-09-30&amp;amp;departureDate=2024-10-03&amp;amp;room1NumAdults=2&amp;amp;inputModule=HOTEL_SEARCH&amp;amp;viewPackagesAndPromotionsRate=true&amp;amp;WT.mc_id=zLADA0US1ES2OLX3GGL4ADVMETA5LF6_DETAUES7_129231037_&amp;amp;adType=PD&amp;amp;gclid=CjwKCAjwouexBhAuEiwAtW_Zx8OSqOrhX9Mf3x8TJDD1q3SMb_J6o4fOEKYTz3-BLLIIvQguYxtgfBoCZaoQAvD_BwE&amp;amp;dsclid=61589276800585728&amp;amp;dclid=CIqFqoWm_IUDFZPt9QIdi6kP8g&amp;amp;hmGUID=c9f9b50f-32fd-407d-928c-f706fda0bb08\"><b><span data-contrast=\"none\">Embassy Suites by Hilton Auburn Hills<\/span><\/b><\/a> <span data-contrast=\"none\">2300 Featherstone Road, Auburn Hills, MI 48326<\/span> <i><span data-contrast=\"none\">This hotel is located approximately 3 miles from Oakland University (~7 minute drive).\u00a0<\/span><\/i><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:360,&quot;335559737&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><a href=\"https:\/\/www.marriott.com\/reservation\/rateListMenu.mi?dclid=COu6486m_IUDFRXUTwIdkEwD9g&amp;amp;gclid=CjwKCAjwouexBhAuEiwAtW_Zx9gR1_Q3zgKFgqYpwBiqS3SZyjRsZ8hZjlXczyDag0REjmlYuL3j-BoC-QAQAvD_BwE\"><b><span data-contrast=\"none\">SpringHill Suites Detroit Auburn Hills<\/span><\/b><\/a> <span data-contrast=\"none\">4919 Interpark Dr., Orion Township, MI 48359<\/span> <i><span data-contrast=\"none\">This hotel is located approximately 4 miles from Oakland University (~10 minute drive).\u00a0<\/span><\/i><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:360,&quot;335559737&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><a href=\"https:\/\/www.ihg.com\/holidayinnexpress\/hotels\/us\/en\/find-hotels\/select-roomrate?fromRedirect=true&amp;amp;qSrt=sBR&amp;amp;qIta=99618783&amp;amp;icdv=99618783&amp;amp;glat=META_hpa_paid_US_desktop_DTTBR_mapresults_3_USD_2024-09-30_selected_12257413193__FALSE_CSTNIDAP0&amp;amp;qSlH=DTTBR&amp;amp;qRms=1&amp;amp;qAdlt=2&amp;amp;qChld=0&amp;amp;qCiD=30&amp;amp;qCiMy=082024&amp;amp;qCoD=03&amp;amp;qCoMy=092024&amp;amp;qrtPt=135.90&amp;amp;setPMCookies=true&amp;amp;qSlRc=CSTN&amp;amp;qRtP=IDAP0&amp;amp;qSHBrC=EX&amp;amp;qDest=3990%20Baldwin%20Road,%20Auburn%20Hills,%20MI,%20US&amp;amp;hmGUID=c9f9b50f-32fd-407d-928c-f706fda0bb08&amp;amp;gclid=CjwKCAjwouexBhAuEiwAtW_Zx3uVIRD42JSoEFqOsv9JdiMIluoBxuT8ayC10Xi4tfSFAn34DZppRxoCduYQAvD_BwE&amp;amp;cm_mmc=hpa_paid_US_desktop_DTTBR_mapresults_3_USD_2024-09-30_selected_12257413193__FALSE_CSTNIDAP0&amp;amp;srb_u=1&amp;amp;qChAge=&amp;amp;qRmFltr=\"><b><span data-contrast=\"none\">Holiday Inn Express &amp; Suites: Auburn Hills<\/span><\/b><\/a> <span data-contrast=\"none\">3990 Baldwin Road, Auburn Hills, MI<\/span> <i><span data-contrast=\"none\">This hotel is located approximately 6 miles from Oakland University (~7 minute drive).\u00a0<\/span><\/i><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:360,&quot;335559737&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">Nearest Airports:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:180,&quot;335559739&quot;:180}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Detroit Metropolitan Wayne County Airport (DTW) ~46 miles to Oakland University, Rochester, MI<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:180,&quot;335559739&quot;:180}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n                \n\n\n                <\/div>\n\n            \n                                <a class=\"related-item light\" href=\"https:\/\/www.lean.org\/training-consulting-for-organizations\/customer-service-training\/\">\n                        <div>\n                            <p class=\"excerpt\">Bring Our Practical, How-to Training to Your Company<\/p>\n                            <h2 class=\"title\">Custom Training<\/h2>\n                        <\/div>\n                    <\/a>\n                        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"<p>An Introduction to A3 Leadership and Problem-Solving.<\/p>\n","protected":false},"author":70085,"featured_media":10301,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"7537,5200,4609,5083,8910,6520","_relevanssi_noindex_reason":"","footnotes":""},"event_type":[46,49],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing to Learn - Lean Enterprise Institute<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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