{"id":22917,"date":"2022-11-16T15:18:09","date_gmt":"2022-11-16T20:18:09","guid":{"rendered":"https:\/\/www.lean.org\/?page_id=22917"},"modified":"2024-06-12T15:08:43","modified_gmt":"2024-06-12T19:08:43","slug":"customer-service-training","status":"publish","type":"page","link":"https:\/\/www.lean.org\/training-consulting-for-organizations\/customer-service-training\/","title":{"rendered":"Custom Training"},"content":{"rendered":"\n<ul>\n<li><strong>Is your organization struggling to develop leaders?<\/strong><\/li>\n\n\n\n<li><strong>Are your organization\u2019s team members disengaged and its culture in disarray?<\/strong><\/li>\n\n\n\n<li><strong>Is employee turnover a concern?<\/strong><\/li>\n\n\n\n<li><strong>Is your business riddled with missed deadlines, customer complaints, and dwindling profits?<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Working with you and your team, we can help you address these and many other concerns using lean thinking and practices. Plus, we\u2019ll simultaneously help you create a management system that enables your organization to sustain your new lean processes and adjust quickly to future business disruptions.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n\n\n<section class=\"custom-cta blue-gradient  left\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<h2 id=\"clpform\" style=\"text-align: left;\">Ready to tackle your business problems and discover how LEI can help you and your organization grow and succeed?<\/h2>\n<p>&nbsp;<\/p>\n\t\t<\/div>\n\t\t<div class=\"cta\">\n\t\t\t\t\t\t\t<a class=\"button outline yellow white-text\" href=\"https:\/\/share.hsforms.com\/1V-QYmHSlRBiayipfBa2QBQ48bn7\">Schedule time to talk with a coach.<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n            <div class=\"overlay solid\">\n        <\/div>\n        <div class=\"overlay gradient\">\n        <\/div>\n        <div style=\"background-image: url(https:\/\/www.lean.org\/wp-content\/uploads\/2021\/09\/mark-reich-lei-senior-lean-coach.jpeg)\" class=\"overlay background-image\">\n        <\/div>\n    <\/section>\n\n\n\n\n\n\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">How We Can Help<\/h3>\n\n\n\n<p>We help organizations meet business objectives by coaching their leaders and teams to become problem solvers. Our coaches create custom, immersive learning experiences that guide you and your teams toward resolving work-process problems and discovering process changes that yield better performance outcomes.<\/p>\n\n\n\n<p>With this core lean capability, your leaders and teams can achieve increasingly higher performance objectives \u2014 improving productivity, quality, delivery, and safety while reducing costs and enhancing the work environment \u2014 despite unexpected obstacles.<\/p>\n\n\n\n<p>And by enabling your workforce to hit its performance targets consistently, your organization unlocks the ability to increase profitability sustainably.<\/p>\n\n\n\n\n\n\n\n<section class=\"stats-columns columns light-blue color\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"column\">\n\t\t\t\t<p class=\"stat-heading\">150+<\/p>\n\t\t\t\t<p>Companies Coached<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"column\">\n\t\t\t\t<p class=\"stat-heading\">29,000+<\/p>\n\t\t\t\t<p>People Trained<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"column\">\n\t\t\t\t<p class=\"stat-heading\">150+<\/p>\n\t\t\t\t<p>Years of Lean Coaching Experience<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"column\">\n\t\t\t\t<p class=\"stat-heading\">29+<\/p>\n\t\t\t\t<p>Years Working with Companies<\/p>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Our Approach<\/h3>\n\n\n\n<p>After decades of empirical research, lean practitioners now understand that developing an organization&#8217;s problem-solving capabilities through coaching is the best way to start and sustain a lean transformation that delivers sustainable, steady business performance improvements. Critically, we also know that learning by doing \u2014 experientially and in a specific situation \u2014 is the best way to build lean problem-solving capabilities.<\/p>\n\n\n\n<p>So, our coaches guide leaders, teams, and individuals in applying lean principles and practices using the Lean Transformation Framework to resolve work process problems that prevent them from achieving expected performance outcomes.<\/p>\n\n\n\n<p>With this hands-on practical method, your teams learn and adopt lean thinking and practices while solving a significant work-process problem that directly impacts business performance. Throughout this process, our coaches mentor leaders in creating a management system that will help them lead their teams to:<\/p>\n\n\n\n<ul>\n<li>continue to resolve your organization\u2019s specific business issues,<\/li>\n\n\n\n<li>deliver better performance outcomes that translate into improved financial results, and<\/li>\n\n\n\n<li>enable your organization to fulfill its unique purpose.<\/li>\n<\/ul>\n\n\n\n\n\n\n\t\t\n\t<section class=\"quote-slides\">\n\t\t<div class=\"container\">\n                        <h2 class=\"ex-small centered\">Proven Results<\/h2>\n                    <\/div>\n        \n        <div class=\"slide-wrap light\">\n            <div class=\"container three\">\n                                <div class=\"quote slider\">\n                                            <div class=\"slide\">\n                            <blockquote><p>&#8220;By the end of the week, the teams had improved productivity by more than 50%. \u2018One day, they installed 21 panels, which far exceeded anything they had done in the past.\u2019&#8221;<\/p><\/blockquote>\n                            <p class=\"attribution\">Bob Grimes<br \/>\r\nVice President and Director of Lean<br \/>\r\nTurner Construction Company<\/p>\n                        <\/div>\n                                            <div class=\"slide\">\n                            <p>&#8220;Partnering with LEI, we jointly developed a one day workshop to teach our Finance Officers and Staff \u201chow to see their processes and how to improve the speed, accuracy and effectiveness of each\u201d.\u00a0 The dynamics of the day were quick, active and participative for all.\u00a0 Finance typically is not exposed to this type of lean training so the end-of-day takeaways were centered around the value to being able to \u201cstand in the Ohno circle\u201d and understand the entire flow of a process, and understand where and why non-value added activity occurs.&#8221;<\/p>\n                            <p class=\"attribution\">Barbara Lokken<br \/>\r\nMedtronic<\/p>\n                        <\/div>\n                                            <div class=\"slide\">\n                            <blockquote><p>&#8220;Problems are not something that\u2019s dreaded within the organization; they are opportunities for us to improve.&#8221;<\/p><\/blockquote>\n                            <p class=\"attribution\">Doug Cooper<br \/>\r\nVice President for Lean, Safety, and Active Caring, New York<br \/>\r\nTurner Construction Company<\/p>\n                        <\/div>\n                                            <div class=\"slide\">\n                            <blockquote><p>&#8220;We\u2019re learning now, as leaders, you can\u2019t do an A3 \u2013 one that\u2019s well done \u2013 without spending a lot of time at the bottom of that hierarchy, where the work happens.&#8221;<\/p><\/blockquote>\n                            <p class=\"attribution\">Bill MacPherson<br \/>\r\nManaging Director<br \/>\r\nMercer Celgar, a division of Mercer International<\/p>\n                        <\/div>\n                                            <div class=\"slide\">\n                            <blockquote><p>&#8220;You need strong teams in a PDCA\u00a0problem-solving, standard work, and an effective daily management\u00a0process, which we are developing at the same time\u201d as the hoshin process.&#8221;<\/p><\/blockquote>\n                            <p class=\"attribution\">Vitor Vila Verde<br \/>\r\nGlobal Vice President of Lean and Strategy Deployment<br \/>\r\nLogoplaste<\/p>\n                        <\/div>\n                                            <div class=\"slide\">\n                            <blockquote><p>&#8220;The management staff at Carlisle-Jackson enjoyed our interactions with the staff at LEI.\u00a0 The training sessions that we participated in were thought provoking and challenging. As a result, we have learned quite a lot as we continue on our lean journey.\u00a0 I thoroughly enjoyed working with the staff at LEI and would highly recommend them to any company that is serious about becoming a lean organization.&#8221;<\/p><\/blockquote>\n                            <p class=\"attribution\">Allen Nichols<br \/>\r\nCarlisle Transportation Products<\/p>\n                        <\/div>\n                                    <\/div>\n                            <\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">The Lean Transformation Framework<\/h3>\n\n\n\n<p>The <a href=\"#\">Lean Transformation Framework<\/a> is a proven, systematic approach to resolving problems at every level of the enterprise, from executive-level strategy to frontline operations. Whether you lead an established organization or a start-up, you can use the Framework to address any troubling issue using its five questions. The questions guide you through the fundamental questions of purpose, process, and people, which will help you to identify a solution that aligns with all three. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"625\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited.jpg\" alt=\"Lean Transformation Framework\" class=\"wp-image-24534\" style=\"width:750px\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited.jpg 1000w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited-300x188.jpg 300w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited-768x480.jpg 768w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited-150x94.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited-375x234.jpg 375w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited-190x119.jpg 190w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/intro-ILTP-LTF-edited-600x375.jpg 600w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">The Lean Transformation Framework<\/figcaption><\/figure><\/div>\n\n\n<ol>\n<li>What capabilities are required (to do the work to solve the problem?)<\/li>\n\n\n\n<li>What is the value-driven purpose? Or what is the problem to solve?<\/li>\n\n\n\n<li>What is the work to be done (to solve the problem)?<\/li>\n\n\n\n<li>What management system \u2014 operating system and leadership behaviors \u2014 is required?<\/li>\n\n\n\n<li>What basic thinking, including mindsets and assumptions, are required by the organization as a purpose-driven socio-technical system?<\/li>\n<\/ol>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Get an In-Depth Look at How LEI Helps Organizations Transform<\/h3>\n\n\n\n<p>Every coaching and learning opportunity is an immersive learning experience designed to help you adopt advanced lean thinking and practice as your organization\u2019s management system \u2014 how you run your business. <a href=\"https:\/\/www.lean.org\/events-training\/co-learning-partnerships\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read More LEI Partner Stories.<\/a><\/p>\n\n\n\n\n\n\n\n<section class=\"card-layout columns four\">\n\t<div class=\"container\">\n                    <h2 class=\"small centered\">Partner Stories<\/h2>\n        \t\t            \n            \t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2022\/10\/Hoshin_A3_Turner_Construction_case_study_final_cover.jpg\" alt=\"LEI Turner Partner Story Cover\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <p>Learn how Turner Construction uses hoshin kanri (strategy deployment) and A3 problem-solving to create a management system that ensures it achieves its strategic business objectives.<\/p>\n                                                                    <a class=\"link-out\" href=\"https:\/\/info.lean.org\/en-us\/meeting-strategic-objectives\">Download ebook<\/a>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2022\/10\/Turner-Construction-case-study-cover.jpg\" alt=\"LEI Partner story: Turner Constriuction\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <p>Learn how a lean mindset and practices are reining in workplace disruptions, minimizing workers\u2019 physical aches and pains, and improving flow at Turner Construction.<\/p>\n                                                                    <a class=\"link-out\" href=\"https:\/\/info.lean.org\/en-us\/respect-for-people-making-the-job-easier-for-workers\">Download ebook<\/a>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2022\/10\/Restaurant-case-study-cover-web.jpg\" alt=\"LEI Restaurant Partner Story\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <p class=\"excerpt\">Learn how a restaurant\u2019s management team discovers that enabling cooks to stay focused on value creation improves business performance and makes them more effective leaders.<\/p>\n                                                                    <a class=\"link-out\" href=\"https:\/\/info.lean.org\/en-us\/en-us\/how-organizations-can-increase-profitability-while-improving-the-work-environment\">Download ebook<\/a>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2024\/06\/case-study-TechnipFMC_cover.png\" alt=\"TechnipFMC Case Study\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <p>TechnipFMC confronted a crisis and redesigned its business model using Lean Product and Process Development.<\/p>\n                                                                    <a class=\"link-out\" href=\"https:\/\/info.lean.org\/en-us\/technipfmc\">Download ebook<\/a>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n<\/section>\n\n\n\n\n<div style=\"height:76px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">We Are Your Partner for Enterprise Transformation<\/h3>\n\n\n\n<p>Our goal is to help leaders, teams, and\/or organizations develop capabilities at any level of the organization to ensure your organization\u2019s lean transformation is sustainable. In other words, we will help you and your team solve your unique business challenges. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/share.hsforms.com\/1V-QYmHSlRBiayipfBa2QBQ48bn7\" target=\"_blank\" rel=\"noreferrer noopener\">So let\u2019s connect and get started.<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:77px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#d6d6d6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">LEI Offers Support in These Critical Areas:<\/h3>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-exectutive-leader.png\" alt=\"Executive Leadership graphic icon\" class=\"wp-image-1562\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-exectutive-leader.png 180w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-exectutive-leader-150x150.png 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-exectutive-leader-32x32.png 32w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Executive Leadership <\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Improving strategy execution by ensuring the alignment and deployment of your strategic objectives from the c-suite to frontline associates.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-product-process-dev.png\" alt=\"Product and Process Development graphic icon\" class=\"wp-image-1570\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-product-process-dev.png 180w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-product-process-dev-150x150.png 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-product-process-dev-32x32.png 32w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Product Development <\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Accelerating the development of the design and delivery of innovative products your customers will love and that drive top-line growth.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-operations.png\" alt=\"Operations graphic icon\" class=\"wp-image-1566\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-operations.png 180w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-operations-150x150.png 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2020\/06\/icon-operations-32x32.png 32w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Operations<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Establishing or strengthening a continuous improvement mindset and practices that steadily and progressively enhance all aspects of production and, in turn, business performance.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:66px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n\n\n<section class=\"card-layout columns three\">\n\t<div class=\"container\">\n                    <h2 class=\"small centered\">We can support your company at every level.<\/h2>\n        \t\t            \n            \t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/leaper-vsm-individual.png\" alt=\"leaper mapping at a board\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <h4><strong>Individual<\/strong><\/h4>\n<p>For individuals who seek to perfect their leadership approach or enhance their coaching skills (or organizations who expect them to), LEI lean coaches will design a personalized program that will help you achieve your objectives.<\/p>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/biz_unit.png\" alt=\"group of leapers - business unit\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <h4><strong>Team or Business Unit<\/strong><\/h4>\n<p>For teams or business units embarking on a project to meet a business challenge, LEI coaches will develop a learning experience that will guide your participants from start to finish, enabling learning every step of the way.<\/p>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/organization-icon.png\" alt=\"building\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <h4><strong>Organization<\/strong><\/h4>\n<p>For organizations that want to upskill large numbers of people, LEI Coaches will design and deliver a learning experience that will develop every person within the context of the group\u2019s work, helping them learn while applying lean thinking and practice to resolve existing business issues.<\/p>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t<\/div>\n<\/section>\n\n\n\n\n\n\n\n\n<section class=\"card-layout columns four\">\n\t<div class=\"container\">\n                    <h2 class=\"small centered\">We offer you numerous training and coaching options customized to meet your needs.<\/h2>\n        \t\t            \n            \t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/lean.org-on-site-icon.png\" alt=\"managers on shop floor viewing the work\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <h4><strong>On-Site<\/strong><\/h4>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/lean.org-gemba-clp-icon.png\" alt=\"leapers going to the gemba\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <h4><strong>Gemba-Based<\/strong><\/h4>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/03\/lean.org-online-icon-1.png\" alt=\"Leapers at a computer learning\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <h4><strong>Online\/Hybrid<\/strong><\/h4>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"column\">\n                    <div class=\"shadow-wrap\">\n                                                    <div class=\"image-wrap\">\n                                <img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/03\/lean.org-peer-peer-icon.png\" alt=\"peer to peer training\">\n                            <\/div>\n                        \n                                                    <div class=\"content-wrapper\">\n                                <h4><strong>Peer-to-Peer<\/strong><\/h4>\n                                                            <\/div>\n                                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t<\/div>\n<\/section>\n\n\n\n\n\n\n\n<section class=\"companies\">\n\t\t<div class=\"container\">\n\t\t\t\t\t\t<h2 class=\"small centered\">Companies We&#8217;ve Partnered With<\/h2>\n\t\t\t<div class=\"logo-gallery\">\n\t\t\t\t\t\t\t\t<div class=\"logo-wrap\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/01\/microsoft-logo.jpg\" alt=\"microsoft-logo\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"logo-wrap\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2022\/11\/turner-construction.png\" alt=\"turner construction logo\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"logo-wrap\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/01\/ge_logo.png\" alt=\"GE appliances logo\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"logo-wrap\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/01\/Lynn-community-health-centerlogo.png\" alt=\"Lynn community health center logo\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"logo-wrap\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/01\/pella_dotlogo.png\" alt=\"Pella Windows\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"logo-wrap\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2021\/01\/20181229060429TechnipFMC_PLC_Logo.jpg\" alt=\"TechnipFMC\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>In our customized coaching and learning experiences, we guide you, your team, or your company through the practical application of lean principles and practices, so you learn as you address a real and meaningful business objective.<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":33460,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"7646,5114,7109,7812,5027,5781","_relevanssi_noindex_reason":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leadership Training and Coaching<\/title>\n<meta name=\"description\" content=\"LEI provides leadership training and coaching to your company through the practical application of lean principles and practices.\" \/>\n<meta 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