{"id":315,"date":"2020-04-24T19:43:27","date_gmt":"2020-04-24T19:43:27","guid":{"rendered":"http:\/\/localhost:10003\/?page_id=315"},"modified":"2022-02-17T10:35:13","modified_gmt":"2022-02-17T15:35:13","slug":"line-management","status":"publish","type":"page","link":"https:\/\/www.lean.org\/explore-lean\/line-management\/","title":{"rendered":"Line Management"},"content":{"rendered":"\n

Find out how to gain the trust of frontline contributors and, in turn, create a culture of continuous improvement that ensures organizational stability\u2014and agility. <\/h3>\n\n\n\n
\"leapers<\/figure><\/div>\n\n\n\n

Helping frontline staff improve their work processes <\/h4>\n\n\n\n

The people who lead the frontline worker\u2014whether the nurse or doctor tending a patient, the production worker securing a component to a product, or the barista serving coffee to a customer\u2014are essential to a company that leads with lean thinking & practice. These line managers are responsible for creating an environment that allows workers to successfully complete, continuously improve, and routinely identify and address abnormalities in their work processes.\u202fThey oversee and sustain the daily management practices that are foundational to creating stable, repeatable processes, facilitating effective response to unexpected changes in customer and market demand, and improving the organization\u2019s performance.  <\/p>\n\n\n\n

The lean thinking line manager’s role serves as a linchpin connecting the social and technical elements of an effective lean management system and aligning the organizational vision to individuals’ daily practices. The manager oversees the development of standardized work and encourages and supports frontline workers as they improve it. <\/p>\n\n\n\n

Critically, the line leader blends expertise in both the social and technical aspects of lean thinking & practice, gaining the trust of line workers (social) and promoting their use of the tools (technical). <\/p>\n\n\n\n

\"worker<\/figure><\/div>\n\n\n\n

For example,\u00a0an andon\u202frequires\u00a0the team leader\u00a0to\u00a0respond\u00a0immediately to assist\u00a0the worker who has called for help.\u00a0A\u00a0production analysis board, which captures and compares\u00a0plan-versus-actual results\u00a0along\u00a0with\u00a0a list of what didn\u2019t go according to plan,\u00a0demands that\u00a0the supervisor\u00a0supports the production team\u2019s efforts to get back on track.\u00a0And a huddle\u2014which\u00a0empowers\u00a0workers to review problems, offer countermeasures to solve them, or\u00a0escalate for further help<\/a>\u2014obliging\u00a0the manager to\u00a0enable\u00a0the work team to address issues.\u00a0<\/p>\n\n\n\n

A line manager who can be counted on to react appropriately, without casting blame for problems and missed goals or immediately stepping in with “solutions” before asked, understands the socio-technical aspects of lean thinking & practice. Each of these proven lean tools will work only if the line manager reliably responds appropriately to the worker who is sharing the problem that the tool makes visible.<\/p>\n\n\n\n

Line manager’s priorities are tied to the organization’s strategy, a crucial link where cascading<\/a> high-level goals flow to the individual worker.  By ensuring the line workers understand how what they do helps the organization achieve its goals and objectives, guiding workers to create stable processes, and enabling workers to improve those processes, line managers demonstrate respect for workers and promote organizational success.<\/p>\n\n\n\n

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Find out how to gain the trust of frontline contributors and, in turn, create a culture of continuous improvement that ensures organizational stability\u2014and agility.  Helping frontline staff improve their work processes  The people who lead the frontline worker\u2014whether the nurse or doctor tending a patient, the production worker securing a component to a product, or the barista serving coffee to a customer\u2014are essential to a company […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":206,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"templates\/lean-topics.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"4672,5717,6582,3402,6748,6873","_relevanssi_noindex_reason":"","footnotes":""},"acf":[],"yoast_head":"\nLine Management | Lean Management - 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