{"id":32950,"date":"2023-05-26T15:36:55","date_gmt":"2023-05-26T19:36:55","guid":{"rendered":"https:\/\/www.lean.org\/?post_type=events&#038;p=32950"},"modified":"2024-06-14T13:43:00","modified_gmt":"2024-06-14T17:43:00","slug":"work-observation-practice","status":"publish","type":"events","link":"https:\/\/www.lean.org\/events-training\/events\/work-observation-practice\/","title":{"rendered":"Observation Skills"},"content":{"rendered":"\n\n<section class=\"tabs\">\n                    <div class=\"tabbed-container\">\n            <nav class=\"tabbed-navigation\" role=\"navigation\">\n                <ul>\n                                    \n                    \n                    <li title=\"Overview\" class=\" active\" data-tab=\"overview\">Overview<\/li>\n                                    \n                    \n                    <li title=\"Agenda\" class=\"\" data-tab=\"agenda\">Agenda<\/li>\n                                <\/ul>\n            <\/nav>\n        <\/div>\n   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28h-1.143q-46.857 0-75.429-28t-28.571-69.714q0-42.286 29.429-70t76.857-27.714 76 27.714 29.143 70zM877.714 598.857v324.571h-188v-302.857q0-60-23.143-94t-72.286-34q-36 0-60.286 19.714t-36.286 48.857q-6.286 17.143-6.286 46.286v316h-188q1.143-228 1.143-369.714t-0.571-169.143l-0.571-27.429h188v82.286h-1.143q11.429-18.286 23.429-32t32.286-29.714 49.714-24.857 65.429-8.857q97.714 0 157.143 64.857t59.429 190z\"><\/path><\/svg><\/span><span class=\"shared-counts-label\">LinkedIn<\/span><\/span><\/a><a href=\"\" title=\"Print this Page\"  class=\"shared-counts-button print shared-counts-no-count\" data-postid=\"32951\" data-social-network=\"Print\" data-social-action=\"Printed\" data-social-target=\"https:\/\/www.lean.org\/events-training\/events\/the-kaizen-bundle\/\"><span class=\"shared-counts-icon-label\"><span class=\"shared-counts-icon\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29.71875\" height=\"32\" viewBox=\"0 0 951 1024\"><path d=\"M219.429 877.714h512v-146.286h-512v146.286zM219.429 512h512v-219.429h-91.429q-22.857 0-38.857-16t-16-38.857v-91.429h-365.714v365.714zM877.714 548.571q0-14.857-10.857-25.714t-25.714-10.857-25.714 10.857-10.857 25.714 10.857 25.714 25.714 10.857 25.714-10.857 10.857-25.714zM950.857 548.571v237.714q0 7.429-5.429 12.857t-12.857 5.429h-128v91.429q0 22.857-16 38.857t-38.857 16h-548.571q-22.857 0-38.857-16t-16-38.857v-91.429h-128q-7.429 0-12.857-5.429t-5.429-12.857v-237.714q0-45.143 32.286-77.429t77.429-32.286h36.571v-310.857q0-22.857 16-38.857t38.857-16h384q22.857 0 50.286 11.429t43.429 27.429l86.857 86.857q16 16 27.429 43.429t11.429 50.286v146.286h36.571q45.143 0 77.429 32.286t32.286 77.429z\"><\/path><\/svg><\/span><span class=\"shared-counts-label\">Print<\/span><\/span><\/a><a href=\"#comments\" target=\"_self\"  class=\"shared-counts-button comments shared-counts-no-count\" data-postid=\"32951\" data-social-target=\"https:\/\/www.lean.org\/events-training\/events\/the-kaizen-bundle\/\"><span class=\"shared-counts-icon-label\"><span class=\"shared-counts-icon\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\"><path class=\"st0\" d=\"M15.3,0H0.7C0.3,0,0,0.4,0,0.8v10.3C0,11.6,0.3,12,0.7,12H7l4.1,4l0-4h4.1c0.4,0,0.7-0.4,0.7-0.8V0.8 C16,0.4,15.7,0,15.3,0z\"\/><\/svg><\/span><span class=\"shared-counts-label\">Comment<\/span><\/span><\/a><\/div>\t\t    <\/div>\n                                            <div data-content=\"overview\"  class=\"tab-content  active\">\n                    <div class=\"full-width\"><h3>Engage in a learn-by-doing experience, applying lean practices and using lean tools to observe and understand work processes at the level of detail required to improve them.<\/h3>\n<p>Observations Skills Course <em>(formerly called Work Observation)<\/em> defines, provides examples, and explains the role work-observation skills play in the broader context of lean thinking and practice. These skills include:<\/p>\n<ul>\n<li>Showing respect<\/li>\n<li>Identifying value<\/li>\n<li>Breaking down and measuring work steps<\/li>\n<li>Making work visible<\/li>\n<li>Using observations to make business decisions.<\/li>\n<\/ul>\n<p>You\u2019ll learn how these skills help cultivate a lean culture by basing work process experiments \u2014 and ultimately, changes \u2014 on observed facts gathered through work observation.<\/p>\n<p>Through case examples and completing interactive, hands-on exercises, you\u2019ll engage in short, precise learning materials that explain, illustrate, and have you practice using critical concepts.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32962 size-large\" src=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-1024x806.jpg\" alt=\"course screen shot\" width=\"1024\" height=\"806\" srcset=\"https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-1024x806.jpg 1024w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-300x236.jpg 300w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-768x604.jpg 768w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-150x118.jpg 150w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-375x295.jpg 375w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-190x149.jpg 190w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize-600x472.jpg 600w, https:\/\/www.lean.org\/wp-content\/uploads\/2023\/05\/work-elements-Categorize.jpg 1477w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3>Who Will Benefit?<\/h3>\n<ul>\n<li>Leaders, from mid-level managers to top executives, including continuous-improvement and human-resources leaders, who need to level up their team\u2019s knowledge of lean work improvement thinking and practices<\/li>\n<li>Beginning lean practitioners looking to boost their career prospects<\/li>\n<li>Professionals who want to improve their work processes using lean thinking and practice<\/li>\n<li>Lean practitioners seeking to fill in learning gaps or refresh their knowledge<\/li>\n<\/ul>\n<h3>What Will I Learn?<\/h3>\n<p>Upon completion, you will be able to:<\/p>\n<ul>\n<li>Foster a positive and collaborative environment by respectfully approaching people whose work you plan to observe.<\/li>\n<li>Distinguish between value-added and nonvalue-added parts of work processes.<\/li>\n<li>Break down and measure each work process step using a Process Study Sheet.<\/li>\n<li>Make work steps visual by drawing an Operator Balance Chart.<\/li>\n<li>Leverage your observations to make business decisions.<\/li>\n<li>Use lean tools to align with frontline workers throughout your organization.<\/li>\n<\/ul>\n<h3>Related Courses:<\/h3>\n<p>Though no prerequisite training or reading is required, having familiarity with lean management basics will be helpful. We recommend the following courses.<\/p>\n<ul>\n<li class=\"topic\"><a href=\"https:\/\/www.lean.org\/events-training\/events\/building-a-lean-operating-and-management-system\/?start_date=1727308800\" target=\"_blank\" rel=\"noopener\">Building a Lean Operating and Management System<\/a><\/li>\n<li class=\"topic\"><a href=\"https:\/\/www.lean.org\/events-training\/events\/problem-definition-practice\/\" target=\"_blank\" rel=\"noopener\">Problem Definition<\/a><\/li>\n<li><a href=\"https:\/\/www.lean.org\/events-training\/events\/work-observation-practice\/\" target=\"_blank\" rel=\"noopener\">Process Improvement<\/a><\/li>\n<\/ul>\n<\/div>\n                                <div class=\"half-half columns\">\n\n                                \n                            <\/div>\n\n                        \n                \n\n\n                <\/div>\n\n                                            <div data-content=\"agenda\"  class=\"tab-content \">\n                    <p>Throughout this self-paced digital course, you will review examples, complete practice exercises, participate in community discussions, and take time for self-reflection.<\/p>\n<p>Completing the entire journey will take an estimated minimum of 3.5 hours. Learners have the option to engage with additional resources, hands-on exercises, and reflection questions; as result, the time will vary.<\/p>\n<div class=\"agenda\"><div class=\"lei-table\"><div class=\"row header\"><div class=\"cell\"><\/div><div class=\"cell\">Duration<\/div><\/div><div class=\"row\"><div class=\"cell\">Welcome &amp; Orientation<\/div><div class=\"cell\">5 minutes<\/div><\/div><div class=\"row\"><div class=\"cell\">Skill 1: Respectfully Approach<\/div><div class=\"cell\">15 minutes<\/div><\/div><div class=\"row\"><div class=\"cell\">Skill 2: Identify Value<\/div><div class=\"cell\">20 minutes<\/div><\/div><div class=\"row\"><div class=\"cell\">Skill 3: Breakdown &amp; Measure Work<\/div><div class=\"cell\">45 minutes<\/div><\/div><div class=\"row\"><div class=\"cell\">Skill 4: Make Work Visual<\/div><div class=\"cell\">45 minutes<\/div><\/div><div class=\"row\"><div class=\"cell\">Skill 5: Make Business Decisions<\/div><div class=\"cell\">60 minutes<\/div><\/div><div class=\"row\"><div class=\"cell\">Final Reflection<\/div><div class=\"cell\">10 minutes<\/div><\/div><\/div><\/div>\n                \n\n\n                <\/div>\n\n            \n                                <a class=\"related-item light\" href=\"https:\/\/www.lean.org\/events-training\/events\/the-kaizen-bundle\/\">\n                        <div>\n                            <p class=\"excerpt\">Get a comprehensive overview of every step of process improvement.\u202f\u202f <\/p>\n                            <h2 class=\"title\">Kaizen Bundle<\/h2>\n                        <\/div>\n                    <\/a>\n                        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"<p>Learn to observe and understand work processes at the level of detail required to improve them.<\/p>\n","protected":false},"author":24,"featured_media":32958,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"13059,6482,21065,4724,15221,8733","_relevanssi_noindex_reason":"","footnotes":""},"event_type":[272],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - 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