{"id":3348,"date":"2020-09-02T16:22:46","date_gmt":"2020-09-02T16:22:46","guid":{"rendered":"http:\/\/localhost:10003\/store\/uncategorized\/steady-work\/"},"modified":"2024-06-24T23:48:24","modified_gmt":"2024-06-25T03:48:24","slug":"steady-work","status":"publish","type":"product","link":"https:\/\/www.lean.org\/store\/book\/steady-work\/","title":{"rendered":"Steady Work"},"content":{"rendered":"<p><i><strong>Steady Work<\/strong><\/i><strong> Reveals How to Implement a Continuous Improvement Operating System in Quick-Service Restaurants<\/strong><\/p>\n<p>Author and former Starbucks\u2019 Regional Manager Karen Gaudet offers practical and astute business guidance plus a heartfelt personal story about how \u201cPlaybook,\u201d a continuous improvement business system, revitalized the retailer during the global financial crisis and helped employees in Newtown, CT, get through the worst week of their lives.<\/p>\n<p>Leaders who read <i>Steady Work<\/i> will learn:<\/p>\n<ul>\n<li>How the system enabled a team to successfully scale up service\u00a0when a Newtown, CT, Starbucks became a center for global media and the local community after a tragic shooting at an elementary school.<\/li>\n<li>How Starbucks leaders implemented the flexible operating system by becoming immersed in the daily work of frontline partners &#8212; baristas, cashiers, and support persons &#8212; as they made espresso drinks, brewed coffee, steamed milk, heated sandwiches, restocked food, cleaned, replenished items, and interacted with customers.<\/li>\n<li>How managers observed, timed, and mapped the steps required to do the frontline work and broke every task into timed components.<\/li>\n<li>How point-of-sales data was combined with work components to create standardized routines or \u201cplays\u201d for every job so managers and partners could respond quickly and efficiently to surges in customer demand.<\/li>\n<li>How task standardization and steady work cadences improved employee productivity and turnover, and customer satisfaction.<\/li>\n<li>How the operating system supported Starbucks\u2019 initiative during the financial crisis to get back to its founding principles of people, community, and good coffee.<\/li>\n<li>How the shift to robust standard work routines allowed managers at busy stores to take scheduled days off &#8212; in a row without getting frantic calls from the store!<\/li>\n<li>How to implement, sustain, and spread this proven framework for a comprehensive continuous improvement system &#8212; at a single location and throughout the organization.<\/li>\n<\/ul>\n<p><strong>Steady System Handles Restaurant Demand Fluctuations<\/strong><\/p>\n<p>Clear, concise, and actionable,<i> Steady Work<\/i> is a must-read for managers and executives in retail, restaurant, and service industries as well as continuous improvement professionals in any business. It explains in detail how a lean operating system solved a critical problem that every business faces, especially quick-service restaurants: How to steadily meet huge fluctuations in customer demand with the right levels of staff and product mix.<\/p>\n<p><strong>Chapter Downloads:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/share.hsforms.com\/1mIPBDdIbTBmgWbgjNVbVxg48bn7\" target=\"_blank\" rel=\"noopener\">Table of Contents<\/a><\/li>\n<li><a href=\"https:\/\/share.hsforms.com\/1PYZjlFZET0qaGfD_nJvT9A48bn7\" target=\"_blank\" rel=\"noopener\">Introduction<\/a><\/li>\n<li><a href=\"https:\/\/share.hsforms.com\/1Jq_IS3XJQWWup_rIltum_w48bn7\" target=\"_blank\" rel=\"noopener\">Chapter 1<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Transforming frontline operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.<\/p>\n","protected":false},"featured_media":9338,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":""},"product_cat":[238,19,79],"product_tag":[53],"bundled_by":[],"bundle_stock_status":"instock","bundle_stock_quantity":400,"bundle_virtual":false,"bundle_layout":"","bundle_add_to_cart_form_location":"","bundle_editable_in_cart":false,"bundle_sold_individually_context":"","bundle_item_grouping":"","bundle_min_size":"","bundle_max_size":"","bundle_price":[],"bundled_items":[],"bundle_sell_ids":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Steady Work - Lean Enterprise Institute<\/title>\n<meta name=\"description\" content=\"Transforming frontline operations in a retail chain the size of Starbucks is a story in itself. 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